Delivery & Returns Policy

Shipping
At Cinta The Label UK standard shipping on all of our products is now £4.50, we have had to withdraw free shipping due to COVID, all products will ship via DHL. Cinta The Label London will send tracking identification to the customer to enable tracking of items.

For international shipping, we offer DHL Standard 7-10 days £15 and DHL Express 2-4 days £45.

Returns
If you would like to return or exchange an item this must be done within 14 days of purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Simply email us at customerservice@cinta-the-label.com with the details of your order and reason for return. Returns must be paid for by the buyer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and your item sent to:

184 Upper Richmond Road
Putney, UK
SW15 2SH

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@cinta-the-label.com.