Delivery & Returns Policy


Shipping

At Cinta The Label we offer FREE shipping on our products. All products will ship via DHL within 2-4 days of purchase. Cinta The Label London will send tracking identification to the customer to enable tracking of items.

Returns

We offer free returns and exchanges within 14 days of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and your item sent to:

184 Upper Richmond Road
Putney, UK
SW15 2SH

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lyydia@cinta-the-label.com